General FAQs

What types of products do you sell?
We sell a wide range of fashion products, including clothing, shoes, accessories, and more.
You can track your order by logging into your account and clicking on the "Order History" tab.
Our business hours are [24 hours].
Live pictures have been provided on the site to help customers know what to expect
Models just help show more about how cool each item is and how it can be styled.

Ordering and Payments

How do I place an order?
To place an order, simply add the items you wish to purchase to your cart and follow the checkout process.
We accept Visa, Mastercard, PayPal, etc.
Yes, our website uses SSL/TLS encryption, to ensure that your information is secure.
If any item ordered goes out of stock you would be informed and refunded in your wallet or the items is placed on back order till it is back in stock.

Shipping and Delivery

What is your shipping policy?
We offer free shipping,express shipping ,standard shipping or economy shipping.
Shipping times vary depending on your choice of shipping and type of product. Please allow 14 working days minimum for delivery.
Please Click on profile details to edit shipping address or contact our customer service team as soon as possible if you need to change your shipping address.

Returns and Refunds

Can I get a refund or exchange an item?
Yes, if the items hasn’t been processed yet(if the order processed email hasn’t been sent out yet)an item can be exchanged or refunded for.
Please contact our customer service team to initiate the refund or exchange process.
Refunds are typically processed within 24hrs.

Account and Login

How do I create an account?
To create an account, simply click on the "Sign In/Register" button and follow the prompts.
Please click on the "Forgot Password" link and follow the prompts to reset your password.
Please log in to your account and click on the "Account Settings" tab to update your information.

Product and Sizing

What sizes do you offer?
We offer a range of sizes, including S-xxl for clothes and 38-46 for shoes.
Please refer to our size chart to ensure the best fit.

Customer Service

How do I contact customer service?
Please contact us via email at [email protected], or through our contact form.
Our customer service team is available 24 hours.
We strive to respond to all customer inquiries within 5 hours.
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