FAQ

General FAQs

What types of products do you sell?

We sell a wide range of fashion products, including clothing, shoes, accessories, and more.

How do I track my order?

You can track your order by logging into your account and clicking on the "Order History" tab.

What are your business hours?

Our business hours are [24 hours].

How do i ascertain the quality of a product?

Live pictures have been provided on the site to help customers know what to expect
Models just help show more about how cool each item is and how it can be styled.

Ordering and Payments

How do I place an order?

To place an order, simply add the items you wish to purchase to your cart and follow the checkout process.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, etc.

Is my personal and payment information secure?

Yes, our website uses SSL/TLS encryption, to ensure that your information is secure.

What happens when an item ordered goes out of stock?

If any item ordered goes out of stock you would be informed and refunded in your wallet or the items is placed on back order till it is back in stock.

Shipping and Delivery

What is your shipping policy?

We offer free shipping,express shipping ,standard shipping or economy shipping.

How long does shipping take?

Shipping times vary depending on your choice of shipping and type of product. Please allow 14 working days minimum for delivery.

Can I change my shipping address?

Please Click on profile details to edit shipping address or contact our customer service team as soon as possible if you need to change your shipping address.

Returns and Refunds

Can I get a refund or exchange an item?

Yes, if the items hasn’t been processed yet(if the order processed email hasn’t been sent out yet)an item can be exchanged or refunded for.

How do I initiate a return or exchange?

Please contact our customer service team to initiate the refund or exchange process.

When can I expect my refund?

Refunds are typically processed within 24hrs.

Account and Login

How do I create an account?

To create an account, simply click on the "Sign In/Register" button and follow the prompts.

I forgot my password, what do I do?

Please click on the "Forgot Password" link and follow the prompts to reset your password.

How do I update my account information?

Please log in to your account and click on the "Account Settings" tab to update your information.

Product and Sizing

What sizes do you offer?

We offer a range of sizes, including S-xxl for clothes and 38-46 for shoes.

How do I know what size to choose?

Please refer to our size chart to ensure the best fit.

Customer Service

How do I contact customer service?

Please contact us via email at [email protected], or through our contact form.

What are your customer service hours?

Our customer service team is available 24 hours.

How long does it take to respond to customer inquiries?

General FAQs

We sell a wide range of fashion products, including clothing, shoes, accessories, and more.

You can track your order by logging into your account and clicking on the "Order History" tab.

Our business hours are [24 hours].

Live pictures have been provided on the site to help customers know what to expect
Models just help show more about how cool each item is and how it can be styled.

Ordering and Payments

To place an order, simply add the items you wish to purchase to your cart and follow the checkout process.

We accept Visa, Mastercard, PayPal, etc.

Yes, our website uses SSL/TLS encryption, to ensure that your information is secure.

If any item ordered goes out of stock you would be informed and refunded in your wallet or the items is placed on back order till it is back in stock.

Shipping and Delivery

We offer free shipping,express shipping ,standard shipping or economy shipping.

Shipping times vary depending on your choice of shipping and type of product. Please allow 14 working days minimum for delivery.

Please Click on profile details to edit shipping address or contact our customer service team as soon as possible if you need to change your shipping address.

Returns and Refunds

Yes, if the items hasn’t been processed yet(if the order processed email hasn’t been sent out yet)an item can be exchanged or refunded for.

Please contact our customer service team to initiate the refund or exchange process.

Refunds are typically processed within 24hrs.

Account and Login

To create an account, simply click on the "Sign In/Register" button and follow the prompts.

Please click on the "Forgot Password" link and follow the prompts to reset your password.

Please log in to your account and click on the "Account Settings" tab to update your information.

Product and Sizing

We offer a range of sizes, including S-xxl for clothes and 38-46 for shoes.

Please refer to our size chart to ensure the best fit.

Customer Service

Please contact us via email at [email protected], or through our contact form.

Our customer service team is available 24 hours.

We strive to respond to all customer inquiries within 5 hours.

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General FAQs

We sell a wide range of fashion products, including clothing, shoes, accessories, and more.

You can track your order by logging into your account and clicking on the "Order History" tab.

Our business hours are [24 hours].

Live pictures have been provided on the site to help customers know what to expect Models just help show more about how cool each item is and how it can be styled.

Ordering and Payments

To place an order, simply add the items you wish to purchase to your cart and follow the checkout process.

We accept Visa, Mastercard, PayPal, etc.

Yes, our website uses SSL/TLS encryption, to ensure that your information is secure.

If any item ordered goes out of stock you would be informed and refunded in your wallet or the items is placed on back order till it is back in stock.

Shipping and Delivery

We offer free shipping,express shipping ,standard shipping or economy shipping.

Shipping times vary depending on your choice of shipping and type of product. Please allow 14 working days minimum for delivery.

Please Click on profile details to edit shipping address or contact our customer service team as soon as possible if you need to change your shipping address.

Returns and Refunds

Yes, if the items hasn’t been processed yet(if the order processed email hasn’t been sent out yet)an item can be exchanged or refunded for.

Please contact our customer service team to initiate the refund or exchange process.

Refunds are typically processed within 24hrs.

Account and Login

To create an account, simply click on the "Sign In/Register" button and follow the prompts.

Please click on the "Forgot Password" link and follow the prompts to reset your password.

Please log in to your account and click on the "Account Settings" tab to update your information.

Product and Sizing

We offer a range of sizes, including S-xxl for clothes and 38-46 for shoes.

Please refer to our size chart to ensure the best fit.

Customer Service

Please contact us via email at [email protected], or through our contact form.

Our customer service team is available 24 hours.

We strive to respond to all customer inquiries within 5 hours.

Join Our Newsletter

Menu

Quick Links

Popular search:

Live pictures have been provided on the site to help customers know what to expect
Models just help show more about how cool each item is and how it can be styled.